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Terms and Conditions for PCO Licensed vehicle hire

Terms and Conditions for PCO car hire

  • Continental Chauffeur Services is the trading name of Continental Chauffeur Services UK Ltd
  • ‘The Customer’ means the firm or organisation or individual on behalf of whom vehicles are rented under these terms and conditions of trading.
  • ‘Vehicle’ means any vehicle or vehicles which are provided and rented from Continental Chauffeur Services to the customer.
  • ‘Working hours’ means the standard working hours specified by Continental Chauffeur Services which are available upon request.
  • ‘Working Day’ means a normal Continental Chauffeur Services working day, details of which are available upon request.

Payment Policy

  1. Account Payments is due 28 days following the date of invoice. Interest will be charged on a daily basis of 5% above Barclays bank plc base rate for time being in force. Charges on all rentals are made subject to audit corrections at final invoice stage.
  2. If you make a payment by credit or debit card, the charge on your card statement will be shown as Continental Chauffeur Services.
  3. Credit card payments are subject to a 3% surcharge.
  4. All prices are exclusive of current rates of VAT.

Terms and conditions

  1. Invoices are sent directly from Continental Chauffeur Services accounts offices.
  2. Invoice queries should be raised within 14 days from the date of the invoice. Failure to raise a query within this timescale will result in acceptance of all invoice charges to the customer.
  3. The customer has to arrange their own insurance on the vehicle, the cover must be comprehensive. Any excess on the policy is the responsibility of the customer.
  4. The customer is responsible for ensuring the vehicle is insured for the whole duration of the rental and indemnifies Continental Chauffeur Services against any loss incurred or damage to the vehicle in the event that such cover fails to be effective.
  5. In the event of accident/loss or damage to the vehicle, Continental Chauffeur Services will undertake repairs or select a repairer if applicable and will invoice the customer for such repairs and any associated costs. Such invoice will be subject to payment on demand. Continental Chauffeur Services may at its discretion accept payment direct from the customers own insurers. This will in no way diminish the customer’s obligation to pay any invoice issued for repair work. . Continental Chauffeur Services reserves the right to inspect the customer’s driving licence or that of his servant or agent and the customer undertakes to ensure that any driver using the Vehicle holds a full (not provisional) current, valid licence. Continental Chauffeur Services will accept no responsibility for loss and/or damage caused whilst the Vehicle is rented to an uninsured Customer and the Customer indemnifies Continental Chauffeur Services for any loss, damage or liability incurred as a result of such lack of insurance.
  6. The Customer will use its best endeavours to supply full details on demand of any Third Party or Third Party Vehicle involved in any accident with the Vehicle.
  7. The Customer understands it has a duty to ensure that all reasonable care is taken of the Vehicle against damage or loss throughout the rental period. This includes but is not restricted to responsibility for any loss or damage to the Vehicle or it’s accessories as a result of theft occurring when the Customer or its servant or agent has left the keys in or with the Vehicle and the Customer hereby indemnifies Continental Chauffeur Services against such loss or damage.
  8. Loss of use will be charged where as a result of damage being sustained to the Vehicle if it is required to be taken out of Continental Chauffeur Services operative fleet and repaired at an approved body shop. The charge will apply for each day that the Vehicle is unavailable for rent and where a total loss the period will be limited to 14 days. Where loss of use can be recovered from a negligent third party the Customer will not be charged provided that full details of the accident are supplied to Continental Chauffeur Services together with the name and address of the negligent third party involved. If, for whatever reason Continental Chauffeur Services is unable to recover the loss from the third party the charge will apply to the Customer. Loss of use is treated as compensation and will not be subject to VAT. The daily charge will be no more than the prevailing daily rate at the commencement of the hire.
  9. If upon delivery the Vehicle is no longer required then the Customer will be charged with the then current abortive delivery charge. These charges are set out in the Schedule of Charges.
  10. Unless a time and date of collection is agreed at the time of reservation the Customer must notify Continental Chauffeur Services when and where the Vehicle will be available for collection.
  11. Having agreed a specific address and time for collection when the rental period has terminated then if the Vehicle is not available a charge will be made to the Customer to compensate Continental Chauffeur Services for the abortive collection and loss of use of the Vehicle.
  12. Late Returns. Vehicles are rented at a daily rate according to the agreed charge, one day being defined as any period of 24 hours from the time of commencement of the rental agreement (a ‘Rental Day’). A grace period of 59 minutes is allowed for after the end of the Rental Day. After this a day’s charge will be made for each Rental Day or part thereof for which the Vehicle is retained beyond the original return date.
  13. In the event that the Customer requires the Vehicle for longer than the agreed rental period the Customer must notify Continental Chauffeur Services at least 4 hours prior to the termination of the agreed rental period. In the event that the Customer fails to notify Continental Chauffeur Services of such requirement their authority to retain the Vehicle may, at Continental Chauffeur Services discretion terminate and, in that event, the Customer will become liable for any loss or damage incurred by Continental Chauffeur Services as a result. Continental Chauffeur Services reserves the right, in the event of such failure of notification, to use such means as it may choose to recover the Vehicle.
  14. If the rental is extended beyond 28 days the Customer must notify Continental Chauffeur Services of the mileage of the Vehicle. Continental Chauffeur Services reserves the right to substitute a replacement.
  15. In the event that the Vehicle reaches the mileage at which a routine service is due the Customer undertakes to notify Continental Chauffeur Services and make the Vehicle available to Continental Chauffeur Services for such servicing to be carried out or for the Vehicle to be replaced at Continental Chauffeur Services discretion.
  16. Continental Chauffeur Services requires the Vehicle to be returned in the same condition as when rented to the Customer. If special cleaning is required for whatever reason Continental Chauffeur Services will make a separate charge to cover the cost of any cleaning and/or repair work required.
  17. The Customer acknowledges that the relevant mileage is the mileage recorded from the time the Vehicle leaves Continental Chauffeur Services until its return to Continental Chauffeur Services.
  18. If the vehicle is rented by the Customer for any period it is Continental Chauffeur Services policy to allow unlimited mileage within the agreed rental charge.
  19. The Vehicle is supplied with a full tank of fuel. If the Vehicle is delivered to the Customer, the Customer is liable for the cost of the fuel from the time it leaves Continental Chauffeur Services until such time as it is returned to Continental Chauffeur Services. The Vehicle will be refuelled upon return to Continental Chauffeur Services and the Customer accepts responsibility for the cost of such refuelling at the prevailing Continental Chauffeur Services rate per litre.
  20. The Customer is liable for all tolls incurred during the Rental Period, and for all penalties for offences committed under traffic regulations including but not restricted to, parking tickets, clamping fines, compound charges bus lane fines and speeding fines incurred in respect of offences committed during the Rental Period.
  21. If Continental Chauffeur Services is asked to provide Customer details to the relevant issuing authority (the “Authority”) relating to such offences or if penalties remain unpaid by the Customer and are sent to Continental Chauffeur Services for payment by the Authority a charge shall be made to the Customer to cover LCH’s administration costs. This shall be in addition to the amount of the penalty which shall also be payable by the Customer.
  22. At the termination of the rental it is the Customer’s responsibility to ensure that the Vehicle is parked in a suitable place to allow collection at any time up to a period of 12 Working Hours from termination without the imposition of any parking or clamping fines or towing or compound charges. If this provision is not complied with then the Customer shall be responsible for such penalties. If Continental Chauffeur Services is asked to provide Customer details to the Authority relating to such offences or if such fines remain unpaid they shall be charged to the Customer, together with an administration charge. This shall be in addition to the amount of the penalty which shall also be payable by the Customer.
  23. For the avoidance of doubt the Customer will be liable for the administration charges detailed in the Other Charges table regardless of whether or not the Customer is actually fined for the offence.
  24. The Customer is responsible for the payment of any Civil Penalty and restoration charges and loss of income whilst the Company cannot rent out the Vehicle if the Vehicle is seized by Customs and Excise or the Immigration Authorities.
  25. Where keys are lost whilst the Vehicle is on rent, a charge will be made when a replacement set are supplied.
  26. The Customer acknowledges that the rental charges agreed relate to the service specified. Continental Chauffeur Services reserves the right to charge for any service required in addition to that agreed.
  27. The Customer acknowledges that in agreeing the scale of charges to be used for vehicle rental services Continental Chauffeur Services has relied upon information supplied by the Customer from time to time. In the event that the actual rental profile or volume varies significantly from that indicated Continental Chauffeur Services reserves the right to amend the scale of charges to reflect such variations
  28. The Customer acknowledges that in agreeing the scale of charges used for vehicle rental services Continental Chauffeur Services has relied upon information available at that time in establishing vehicle costs specifically in relation to government taxes and levies. In the event that these government taxes and levies vary after the scale of charges has been agreed Continental Chauffeur Services reserves the right to immediately amend the scale of charges to reflect such variation in respect of future rentals.
  29. If no specific scale of charges has been agreed with the Customer standard tariffs shall apply and these are subject to change without notice. Continental Chauffeur Services will however endeavour to notify such changes prior to such change taking effect.
  30. The Company undertakes to provide a Vehicle to the Customer which is in good working order and which functions satisfactorily throughout the rental period. If the Vehicle breaks down during the rental period (but only for reasons attributable to the Company’s negligence or wilful default), the Company undertakes to place the Customer in the position which he would have been in had the breach not taken place. Therefore the Company will, where the Vehicle breaks down in mainland UK, arrange, as soon as reasonably practicable after being informed of the breakdown, (a) recovery and repair of the rented Vehicle so that it is rendered functional, to a satisfactory extent, for the remainder of the rental period and/or, (b) where the rented Vehicle cannot be so repaired, provision of a replacement vehicle, of an equivalent standard and size to the rented Vehicle, to the Customer for the remainder of the rental period. Provision of this service in circumstances other than those shown above shall be at the discretion of the Company.
  31. Where the Vehicle develops a fault during the rental period owing to any reason whatsoever, the Customer undertakes to inform the Company immediately, and not to use the Vehicle while it is in an un-roadworthy condition.
  32. Continental Chauffeur Services reserves the right to refuse permission for the Vehicle to be used outside mainland United Kingdom.
  33. The Customer acknowledges that property placed within the Vehicle is at their own risk and that Continental Chauffeur Services has no responsibility for such property.
  34. To obtain credit facilities from Continental Chauffeur Services, Limited Companies, PLC’S and registered charities must produce headed stationary with registered number, registered office address and ultimate parent where applicable. Partnerships must provide names and home addresses of partners. Sole traders must provide the home address of the owner. Government and Local Authorities must provide official letterhead. Continental Chauffeur Services reserves

the right to request additional information it may require prior to opening and during the operation of an account

  1. Government taxes and other levies will be charged as required by current legalisation.
  2. Continental Chauffeur Services reserves the right to delegate its obligations hereunder to any sub-contractor of its choosing. In the event of such delegation Continental Chauffeur Services will ensure that these terms and conditions will apply.
  3. Continental Chauffeur Services reserves the right to terminate any rental entered into by the Customer under these Terms and Conditions in the event of any breach by the Customer of these Terms and Conditions.
  4. These terms and conditions are to be read in conjunction with, and the Customer agrees to comply with, the terms and conditions of any other relevant agreements between Continental Chauffeur Services and the Customer which may be from time to time taken out.
  5. Any Variations from these terms and conditions are only binding upon Continental Chauffeur Services if agreed in writing.

 

Schedule of Charges

  1. Abortive Delivery and Collection £55.00 + Vat
  2. For Home Delivery and Collection Inclusive within the agreed rental charge
  3. For Business Delivery and Collection Inclusive within the agreed rental charge
  4. Fuel
Charged at the prevailing pump price plus a £10.00 admin fee
  5. Lost Key to be charged at MRRP
  6. Valet £55.00 + Vat
  7. Administration fee for Fines £25.00 + Vat
  8. All vehicles covered by the ban should display no-smoking signs (the no-smoking symbol at least 70mm in diameter) in each compartment of the vehicle in which people can sit (penalty for non-compliance is a fixed penalty notice of £200 or a maximum fine of £1,000 if convicted by a court

 

 

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